If you have not received your order within 20 days and you do not receive a seizure notification from us. We will provide you with further instructions. It’s very unlikely that such event of faulty or unsuccessful delivery might happen. This is why you should insert the right delivery address when placing your order. This will help E Herbal Incense Store to get your package to you on time and at the precise destination. If you used all correct details and you still do not receive your order, then our Company will replace your order immediately following our subsequent receipt of those products. If this is impossible, we will make a full refund of the purchase price so you won’t have to lose a dime. Should your products be seized by Customs, we will follow it up and reship your order to you or provide you with further instructions.